Emergency Call Takers – opportunities for internal employees

As part of our commitment to offering promotional opportunities to internal employees, we are seeking  people who thrive on making a difference and embrace challenges, variety, diversity and our corporate values of respect, integrity, collaboration, accountability and service.

Our Emergency Call Takers provide a critical service that supports both public and first responder safety, and are the hidden back bone for the work that our first responders carry out in communities across British Columbia. They are often the first point of contact for the people who call 9-1-1 which gives you a chance to assist the public when they are facing a crisis and get them the help they need. They are responsible for receiving emergency and non-emergency calls, providing call-taking services for our Police & Fire agencies, creating reports, and relaying information to dispatchers and appropriate services.

To be successful in this role, you will be:

• Committed to providing a customer-first experience for each call
• An ambitious person who has demonstrated abilities in a fast paced, dynamic working environment
• Comfortable taking ownership of your actions and behaviors
• Curious and always taking the initiative to improve processes
• Willing to learn and exhibit a high growth mindset
• Resourceful and responsive to internal team members and external clients
• Innovative and look for solutions when confronted with challenges

WHAT YOU BRING  

SECURITY REQUIREMENTS:

Employment is subject to you obtaining and maintaining the required security clearance for E-Comm employees in their respective position(s).

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

JOB DETAILS