WHO YOU ARE

Are you passionate about cultivating a learning environment that is participatory, supportive and collaborative? Can you proactively support our Non-Emergency Call Takers to ensure they are thriving in their role? If you are energized by the thought of seeing others reach their full potential, we would like to hear from you.

Reporting to the Coaching & Development Supervisor, The Team Lead is responsible for providing dedicated coaching, feedback, support and day-to-day oversight to the Non-Emergency Call Takers. As a subject matter expert, you will use your leadership skills to empower the Non-Emergency Call Takers to achieve higher levels of performance and job mastery.

Key to this role is monitoring calls for service, ensuring compliance with established policies and participating in reviews of operational procedures. You will perform quality assurance reviews to ensure employee performance aligns with operational standards, while providing appropriate training.

This role would ideally suit someone who is looking to take their Emergency Communications career to the next level by developing and coaching our Non-Emergency Call Takers.

WHAT YOU’LL NEED

• The ability to contribute to a learning culture through coaching and ongoing employee support
• Results driven mindset with a desire to work in a fast-paced environment, whilst delivering on multiple, concurrent initiatives
• Skilled at building effective working relationships based on trust, respect and integrity
• Willingness to adapt and create resources and tools to support ongoing learning
• Lead by example with a positive attitude with the ability to engage, influence and inspire others
• Contributing to build a psychologically safe environment by providing space and opportunities for team members to fail forward
• Agility and creativity in assisting with continuous improvements of this new business line

WHAT YOU’LL BRING

• High school diploma supplemented by courses related to the work plus three years recent experience as a CPIC Operator, Non-Emergency Call Taker or Communications Operator I; or an equivalent combination of training and experience.
• Experience as a multi-jurisdictional call taker at E-Comm is desirable.

Required Police Security Clearance applicable to the position must be acquired and maintained.

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

JOB DETAILS

• Number of positions: Minimum of 1 regular full-time 
• Hours of work: 4 on, 4 off; shiftwork
• Wage/Salary: PG 22 | $40.53 to $47.68 hourly; $81,141 to $95,455 annually (2025 rates)
• Employee Group: CUPE, Local 8911
• Department: Operations
• Location: E-Comm Lower Mainland - 3301 E. Pender Street, Vancouver, BC
• Eligibility List: An eligibility list may be created from the competition results of this posting, and used to fill Team Lead, Non-Emergency Call Taking vacancies (RFT or TFT) which may arise in the six [6] month period following this posting
• Training: Training will not be offered for this position. You must be fully able to perform the roles and responsibilities
• Recruitment process: a video interview may be used, followed by a panel interview for Candidates who successfully pass the video interview. A signed file review summary form outlining any documented issues related to attendance, performance or conduct will be completed by your current supervisor as part of the application process. Relevant issues may prevent a candidate from moving through the selection process.
• CLOSING DATE FOR APPLICATIONS: Monday, July 6, 2026 @ 11:59pm Pacific Time

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested.  If you require assistance or accommodation due to a disability please email talent@ecomm911.ca

HOW TO APPLY

Select Apply Now and follow the instructions provided to submit your application.