Enterprise Systems Technologist 1 (System Administrator)

WHO WE ARE

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at www.ecomm911.ca

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the

many communities that we proudly serve.

OUR VALUES

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We are looking for an Enterprise Systems Technologist 1 (System Administrator) to join our growing Technology Services Team. As an Enterprise Systems Technologist, you thrive on making a difference and who embrace challenges, variety, diversity and our corporate values of respect, integrity, collaboration, accountability and service. Reporting to a Supervisor, Infrastructure Services; the Enterprise Systems Technologist 1 provides support to a variety of technology systems as well as critical business and public safety applications for E-Comm, its partners and clients. 

The successful candidate will also be accountable for monitoring base system performance and investigating performance issues, installing system components, performing moves and software and hardware upgrades, responding to service requests, and working with the service desk and other technicians to troubleshoot and resolve service issues that impact availability.  Expertise in SCCM will be especially advantageous in this position.

Key responsibilities in this role include:

• • Installing, maintaining and supporting the operation of servers, workstations and peripheral devices in accordance with base performance and availability criteria; assisting in enhancing service performance of critical CAD, RMS and communications systems and participating in maintaining systems security
  • Monitoring and responding to alerts triggered by various technology systems; monitoring and participating in management of network storage capacity and server virtualization and ensuring the successful completion of backup processes
  • Troubleshoots incidents and service performance issues; escalates to senior resources as appropriate and participates in resolving a broad variety of technical problems
  • Administering user and group account access and rights in accordance with established policies
  • Developing and maintaining system/shell scripts to automate routine tasks
  • Installing and configuring workstations and physical and virtual server environments
  • Planning and coordinating small projects, such as printer replacements, workstation software and hardware upgrades, evacuation site preparation, new server builds and upgrades, and data migrations
  • Developing and executing checklists and test plans, documenting processes and procedures and providing user training as required
  • Recommending new hardware and software related to the work and upon approval makes small scale procurements

WHAT YOU WILL BRING:

• • Completion of a degree or diploma program in computer science or a related discipline plus sound related experience, or an equivalent combination of training and experience.
  • ITIL Foundation v3 or later accreditation preferred.
  • Experience with Windows operating systems in an Active Directory (AD) environment.
  • Knowledge of other Operating systems [e.g. Rocky Linux, Redhat, etc] will be beneficial.
  • Knowledge of best practices in technology service management (ITSM; ITIL), IT security, and data centers
  • Experience with end-point deployments like desktop computers, laptops, cellphones, tablets, etc.
  • Knowledge of centralized storage management and protocols (FC, NFS, CIFS, ISCSI)
  • Microsoft PowerShell and other scripting languages with emphasis in automation.
  • Experience with ticketing systems and cloud applications [e.g. Service Now, Microsoft Intune, Jira, MDM.
  • Experience with Citrix and Virtualization would be highly beneficial.

SECURITY REQUIREMENTS:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm.  The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 3-5 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

WHAT WE OFFER:

• • Meaningful work - work with a sense of purpose, supporting the public and first-responders.
  • Competitive salary - with the opportunity for increases.
  • Minimum 3 weeks vacation to start
  • Earned Time Off - eligibility to participate in our Accumulated Time-Off Program.
  • 100% paid extended health and dental benefits.
  • Pension – employer matched contributions to Municipal Pension Plan, a defined benefits plan.
  • Career development - we are supportive in developing your skills while pursuing your career at E-Comm.

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

JOB DETAILS

• • Number of positions: Minimum of One (1)
  • Job status: Regular Full-Time
  • Hours of work: Monday to Friday, 40 hours per week
  • Wage/Salary: PG 25 | $45.80 to $54.02 hourly; $95,264 to $112,361 annually (2025 rates)
  • Employee Group: CUPE, Local 8911
  • Department: Technology Services
  • Location: E-Comm Lower Mainland (3301 Pender Street, Vancouver, BC)
  • Selection Process: The successful candidate will be selected after completion of a phone interview and a panel interview consisting of technical and behavioural based questions
  • CLOSING DATE FOR APPLICATIONS: Friday, June 27, 2025 @ 11.59pm

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested.  If you require assistance or accommodation due to a disability, please email talent@ecomm911.ca