We are looking for individuals who thrives on making a difference and who embraces challenges, variety, diversity and our corporate values of respect, integrity, collaboration, accountability and service. Reporting to the ECC Fire Supervisor, the Emergency Communications Operator 2 [ECO 2] - Fire is responsible for playing a key role in the deployment of resources for Fire Agencies upon receipt of report information from 911 or other appropriate sources. The ECO 2 - Fire receives reports; makes decisions on the required resources; transmitting assignment of services for fire to personnel via radio and/or automated CAD Systems. This position is responsible for optimum use of resources through appropriate assessment of the reports received, geographical location, and resources available. 

WHAT YOU WILL DO:

• ECO2 performs all the duties required of an Emergency Communications Operator I (ECO1).
• Responsible for responding to emergency call reports requiring Police or Fire personnel and resources; dispatching appropriate equipment and personnel; maintaining contact with same throughout the call; and completing all necessary reports. 
• Responsible for effective and professional communication with first responder agencies and others involved in reported events.
• Provides high standard of service delivery on calls to first responder agencies: critically assesses priorities and available units to determine the requirement, and a corresponding priority sequence, to dispatch tools and/or resources; solicits more information as required to make this determination.
• Critically analyzes files reports to determine what level of action is required and ensure response times are followed based on priorities.
• Responsible for communicating and collaborating with other Emergency Service agencies including provincially dispatched services, and makes decisions to request services/resources from same.
• Responsible for ensuring the involvement of other agencies required for a call such as EOC, PEP, North Shore Search and Rescue, Public Works Branch, B.C. Hydro, BC Transit.
• Communicates with other ECO2’s, the Central Dispatcher and the ECC leadership regarding resources available, reports received such as Priority 1 calls, and services deployed.
• Responsible for maintaining geographical knowledge of the areas dispatched and maintaining any related reference materials; familiar with the Disaster Plans for each jurisdiction served.
• Responsible for understanding and implementing special units when required; e.g. incidents that require special resources such as ERT, Dog Squad, or Accident Investigation.
• Makes recommendations to the ECC Supervisor to set up a breakout room for an event based upon circumstances and the information being received from first responder agencies.
• Responds to requests for information from field units by using CPIC and other information sources.
• Assists others in gaining familiarization with the communications operations of E-Comm by allowing E-Comm staff members, staff from other Emergency Services Agencies and authorized members of the public to listen to and observe their daily activities.
• Responsible for keeping current on backup procedures and for performing job functions on a manual system in the event of a primary system failure.
• Attends court to give evidence, when required.
• Performs related work as required.

MINIMUM QUALIFYING CRITERIA:

Candidates must clearly demonstrate they meet ALL criteria below to be considered further in this process.

• Grade 12 diploma supplemented by courses in communications operations.
• Minimum of six (6) months experience as an emergency services call taker, preferably with E-Comm and proven ability as a Dispatcher.
• Must obtain and maintain enhanced security clearance.

ADDITIONAL KNOWLEDGE, SKILLS AND EXPERIENCE:

• Excellent computer and keyboarding skills in a Windows environment.  
• Flexibility around potential requirement to be assigned to a new Team.
• Demonstrates a strong commitment to punctuality
• Demonstrated job performance and the ability to work in a team environment.
• Incident Command Systems 100 (ICS 100)

SECURITY REQUIREMENTS:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained.

JOB DETAILS:

• Number of positions: Minimum of 1 regular full-time and minimum of 1 temporary full-time
• Job status: Regular Full-Time and Temporary full-time
• Anticipated length of temporary assignment: temporary assignment to end November 3, 2026
• Hours of work: 4 on 4 off (AADD), 12-hour shifts
• Wage/Salary: PG 22 | $42.16 to $49.59 hourly; $84,404.32 to $99,279.18 annually (2026 rates)
• Employee Group: Union
• Department: Operations
• Location: E-Comm Lower Mainland – 3301 E Pender Street, Vancouver BC
• Selection process: The successful candidate will be selected after the completion of a Background Review stage and a technical and behavioural based interview 
• Interview scores:  The pass mark for each stage of the interview process (excluding the Background Review Stage) has been set at 60% for this competition.  Candidates must obtain a score of 60% or higher in order to move to the next stage of the process
• Note: Where candidates achieve equal scores at the final stage, seniority will be applied as a tiebreaker in accordance with the Collective Agreement.
• Eligibility List: An eligibility list may be created from the competition results of this posting, and used to fill Emergency Communications Operator 2 [ECO2] - Fire vacancies (RFT or TFT) which may arise in the six [6] month period following this posting.
• Training: Training will not be offered for this position
• Team Assignment: This posting does not imply nor conclude team assignment(s). Team assignments are determined at the completion of the recruitment process.
• CLOSING DATE FOR APPLICATIONS:  Sunday, August 23, 2026 @ 11:59PM Pacific Time

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested.  If you require assistance or accommodation due to a disability, please email talent@ecomm911.ca

HOW TO APPLY

Select Apply Now and follow the instructions provided to submit your application.