WHO WE ARE

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at www.ecomm911.ca

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the

many communities that we proudly serve.

OUR VALUES

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

IT Business Systems Administrator

We are seeking a dynamic and talented IT Business Systems Administrator to join our Fire Applications team. In this role, you will oversee the implementation, maintenance, and optimization of IT systems and enterprise business applications. You will conduct thorough analyses of business requirements, translate them into technical solutions, and develop workflows and project plans.

You will work closely with key stakeholders—including management, IT teams, and external vendors—to identify business needs, analyze data to uncover opportunities for improvement, and lead design workshops to develop effective solutions. You will play a key role in system configuration, applications development, and providing ongoing technical support to ensure optimal system performance.

With a focus on relationship management, you will collaborate across multiple teams, manage interactions with various stakeholders, and troubleshoot complex issues simultaneously. Exceptional communication skills and a service-oriented approach are essential. We are looking for someone with an analytical mindset who can define solutions, implement process improvements, and enhance efficiency and effectiveness across E-Comm’s systems and operations.

Are You:

• A motivated and versatile professional who acts with integrity and has a passion for making a difference?
• Experienced in business and system analysis, with the ability to gather requirements, design workflows, and deliver solutions that improve efficiency and performance?
• An excellent communicator with experience building relationships and presenting technical concepts to both technical and non-technical audiences?
• Skilled in supporting applications, configuring systems, and developing business rules?
• Analytical and solution-oriented, with a mindset for continuous improvement and process optimization?

What you will need:

• Bachelor’s degree in information technology, Computer Science or a related field with 5-7 years of experience related to business and system analysis an equivalent combination of education, training and experience.
• Minimum 5 years’ experience in technology services as a systems analyst, data, business and process analyst or similar role.
• Certification in business analysis, statistics, data analytics, and / or reporting such as CBIP or CBAP  will be considered a definite asset. 
• Certification as a Project Management Professional (PMP) from the Project Management Institute will be considered a definite asset.
• Certification in ITIL or similar service delivery framework is preferred.
• Knowledge of Public Safety Systems, including Computer Aided Dispatch (CAD) and Records Management Systems is an asset.
• Required Police Security Clearance applicable to the position must be acquired and maintained

SECURITY REQUIREMENTS:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm.  The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

WHAT WE OFFER

• Meaningful work - work with a sense of purpose, supporting the public and first-responders
• Competitive salary with the opportunity for increases
• Generous vacation plan
• Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
• Comprehensive extended health and dental benefits
• Pension - we are members of the Municipal Pension Plan, a defined benefits plan
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

JOB DETAILS:

• Number of positions: Minimum of One (1)
• Job status: Regular Full-Time
• Hours of work: Monday to Friday, 40 hours per week
• Wage/Salary: PG29: $54.02 - $63.90 hourly / $112,361.60- $132,912.00 (2025 rates)
• Employee Group: CUPE, Local 8911
• Department: Technology Services
• Location: Still Creek Drive, Burnaby, BC/ Hybrid
• CLOSING DATE FOR APPLICATIONS: Sunday, November 9, 2025 at 11:59 PM

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested.  If you require assistance or accommodation due to a disability, please email talent@ecomm911.ca