WHO WE ARE

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at www.ecomm911.ca

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

OUR VALUES

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

Are you an experienced People & Culture Business Partner who thrives during periods of organizational and service transformation? Do you bring the confidence, credibility, and judgment needed to partner with leaders in a complex, unionized public-sector environment? If so, we want to hear from you.

Due to an internal promotion, we are looking for our next People & Culture Business Partner (PCBP).  Reporting to the Director, People & Culture, the PCBP provides strategic and hands-on human resources leadership to E-Comm’s Technology and Corporate Services portfolios. This role partners closely with mid-level and senior leaders to support workforce planning, organizational change, and the effective delivery of people strategies aligned with corporate priorities.

As a trusted advisor, you will support leaders through complexity and change, translating business and operational needs into practical, compliant, and people-centred solutions.  Experience working in a unionized environment is particularly advantageous, as is experience supporting technology or corporate business groups.

What you’ll do

• Develop and maintain a strong understanding of the Technology and Corporate Services portfolios, including business objectives, operational challenges, risks, and People & Culture requirements
• Partner with leaders to support the delivery of strategic people plans aligned with departmental and corporate priorities
• Lead or contribute to the development, implementation, and evaluation of People & Culture strategies, programs, and initiatives
• Provide expert advice and guidance to mid-level and senior leaders on workforce planning, organizational design, performance management, employee relations, career development, and compensation
• Support leaders through organizational change, including organizational design, evolving service delivery models, and system or process changes, ensuring consistency in approach and messaging
• Translate business requirements into effective People & Culture practices that support engagement, capability, and retention
• Provide ongoing coaching and guidance to people leaders, supporting leadership effectiveness and team development
• Partner with People & Culture Centres of Excellence and the Data & Analytics team to leverage insights and data in support of short- and long-term people strategies
• Build and maintain effective working relationships with leaders, employees, union representatives, and People & Culture colleagues
• Research, analyze, and prepare reports, recommendations, draft policies, and other materials related to People & Culture programs, practices, and initiatives
• Maintain current knowledge of legislation, best practices, and emerging issues relevant to Technology and Corporate Services workforces

What you’ll bring

• A diploma or degree in Human Resources, plus a minimum of seven (7) years of progressive and/or senior human resources experience in a unionized environment, or an equivalent combination of education and experience
• CPHR designation or working toward a recognized HR certification (considered an asset)
• Demonstrated experience in a Human Resources Business Partner or senior HR Generalist role supporting complex portfolios
• Experience working in a unionized environment is essential
• Strong knowledge of employment legislation, collective agreements, and HR practices related to recruitment, performance management, attendance management, workforce planning
• Excellent collaboration, communication, and influencing skills, with the ability to work effectively with technical and corporate leaders
• Sound analytical, problem-solving, and decision-making skills, supported by strong judgment
• Proven ability to manage competing priorities, work independently, and adapt to changing demands
• High level of professionalism, discretion, and confidence when handling sensitive and emotionally charged matters
• Strong technical skills, including experience with HRIS systems and standard business software applications

Security Requirements:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm.  The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 3 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

What We Offer:

• Meaningful work - work with a sense of purpose, supporting the public and first-responders
• Competitive salary - with the opportunity for increases
• 4 weeks’ vacation
• Eligibility to participate in our Personal Time-Off Program
• 100% paid extended health and dental benefits

 Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

 Job Details:

• Number of positions: 1
• Job status: Regular Full-Time
• Hours of work: Monday to Friday, 40 hours per week
• Wage/Salary: $120,000 to $130,000 (2025 rates) depending on experience
• Employee Group: Exempt
• Department:  People & Culture
• Location:  Vancouver/Hybrid
• CLOSING DATE FOR APPLICATIONS: Open until filled

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested.  If you require assistance or accommodation due to a disability, please email talent@ecomm911.ca