WHO WE ARE

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at www.ecomm911.ca

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the

many communities that we proudly serve.

OUR VALUES

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

Project Manager – Technology

We are seeking a skilled and experienced Technology Project Manager to join our growing team and lead a diverse portfolio of technology initiatives. In this role, you will oversee projects from initiation through delivery, ensuring they are completed on time, within scope, and within budget. You will bring strong leadership, exceptional communication skills, and a proven ability to manage complex technology projects in fast-paced environments.

Reporting to the Manager, Technology Services PMO, you will be accountable for driving the successful execution of technology projects that support both business and operational needs. This includes major enterprise application implementations (such as ServiceNow), Microsoft ecosystem projects (including SharePoint, Teams, or M365), data centre initiatives, and blended infrastructure/application solutions.

A service-focused, customer-first mindset is essential, as you will work closely with internal teams, external stakeholders, and public-sector service partners. You excel at leading multiple concurrent projects, navigating shifting priorities, and taking full ownership of your portfolio to deliver high-quality outcomes under tight timelines.

Key responsibilities in this role include:

• Develop comprehensive project plans outlining scope, objectives, deliverables, resource needs, and timelines
• Lead project kickoff sessions, clearly communicating expectations and success criteria to stakeholders
• Coordinate resources, tasks, and activities to ensure the successful and timely delivery of all project components
• Monitor progress and proactively identify risks, issues, and dependencies that may impact outcomes
• Apply project management best practices, standards, and methodologies to drive efficiency and consistency
• Serve as the primary communication point for stakeholders, providing regular updates on milestones, risks, and project health
• Build and maintain strong relationships with internal teams, vendors, and service partners to ensure alignment and collaboration
• Respond to stakeholder feedback and concerns, ensuring timely resolution and high levels of satisfaction
• Allocate and manage resources effectively to maximize productivity throughout the project lifecycle
• Work closely with department leaders to assign tasks, balance workloads, and resolve resource constraints
• Track and manage project budgets, identifying opportunities for cost optimization and improved financial performance

WHAT YOU BRING

• Either a bachelor’s degree or diploma in computer science, engineering or business with a technology focus plus considerable related experience
• 8+ years experience in leading technology projects of varying size and complexity
• Certification as a Project Management Professional (PMP) from the Project Management Institute, or similar organization considered a definite asset
• Certificate in ITIL or similar service delivery framework preferred

SECURITY REQUIREMENTS:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm.  The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 3 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

WHAT WE OFFER

• Meaningful work - work with a sense of purpose, supporting the public and first-responders.
• Competitive salary - with the opportunity for increases
• 4 weeks’ vacation
• Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
• 100% paid extended health and dental benefits
• Pension – employer matched contributions to Municipal Pension Plan, a defined benefits plan
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

JOB DETAILS:

• Number of positions: 1
• Job status: Regular Full-Time
• Hours of work: Monday to Friday, 40 hours per week
• Wage/Salary:  $125,000 - $140,000 depending on experience
• Employee Group: Exempt
• Department: Technology Services
• Location: Still Creek Drive, Burnaby, BC/ Hybrid
• CLOSING DATE FOR APPLICATIONS: Tuesday, December 23, 2025 at 11:59 PM

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested.  If you require assistance or accommodation due to a disability, please email talent@ecomm911.ca