As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across British Columbia. Our people are passionate about their work and public safety, and we are looking for someone to join our team who shares that same spirit of collaboration and wants to contribute to our vision of safer communities in British Columbia through excellence in public safety communication.

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

WHO YOU ARE

We are looking for individuals who thrive on making a difference and who embrace challenges, variety, diversity, and working in a very high paced environment.  The successful applicants possess our corporate values of respect, integrity, collaboration, accountability and service, and have positive relationships with their peers, supervisors, and our external partners. Reporting to the Dispatch Supervisor, the Central Dispatcher is responsible for being situationally aware of incidents in the City of Vancouver and allocating police resources upon receipt of CAD calls from 911 or other appropriate workgroups.  At all times, the CD works professionally and collaboratively with other Communications Operators within the VPD workgroup as well as with partner agencies.  This position requires the ability to multitask effectively by, coordinating police response and continuous updates to a variety of calls including high priority incidents that may be a risk to attending officers and/or the public via radio and/or CAD systems and other technology as required.  They also support police operations by tactically analyzing events, providing continuous risk assessment, changing priorities and situations, and acquiring the necessary resources that are required to bring the call to a successful conclusion. Professional communication and collaboration with external partners and NCO’s is a must. 

WHAT YOU WILL DO

• Performs all the duties required of a Communications Operator I and Communications Operator II.
• Monitors work of dispatchers and/or call takers to ensure performance standards are maintained; provides guidance and feedback to improve performance.
• Ensures that dispatchers deploy appropriate resources in accordance with established policies and procedures; ensures for optimal response, coverage and reduced event wait times.
• Coordinates with the team supervisor and/or team lead on staff development and performance matters.
• Assists dispatchers in identifying units with declared emergencies, relaying pertinent information from priority three-way phone calls, and responding to requests for additional resources from dispatchers or field units; in questionable situations, makes final determinations for dispatchers on call priorities and tactical resource deployment.
• As required, assists call takers in handling priority calls; participates in three-way phone calls; assists with questioning callers, and monitors the phone call for further information.
• As required, informs field units of priority events; activates warble tone; makes agency-wide or fleet broadcast and provides further event details as known; monitors progress of involved field units; assists in transition to a breakout room.
• Monitors pending events, radio talk groups and controls unit status of otherwise unmonitored field units.
• Provides information to field units and dispatchers from various resources such as maps, telephone listings, crime stopper press releases, and bylaw, policy and procedure manuals.
• Updates and maintains information pertinent to dispatch operations such as event logs, duty sheets and call out lists of specialty squads and units.
• As required, disseminates E-Comm and agency tactical, operational and special event information to dispatchers and call takers.
• Assists a superior in developing and delivering classroom and on-the-job training sessions; provides orientation to new employees; ensures that staff are informed of and understand established policies and procedures.
• As requested by a superior, investigates complaints and enquiries; assists in the quality assurance process and may develop staff assessments and deliver feedback; prepares a variety of reports and recommendations for review by a superior; carries out assigned special projects.
• Identifies operational issues and problems and makes recommendations for improvement; refers significant issues to a superior for action.
• As required, participates in committees and meetings with other emergency services.
• As required, attends court to give evidence.
• Performs other related duties as required.

WHAT YOU’LL NEED

• High School Diploma supplemented by courses in communications operations or a related field plus three years recent experience in emergency services dispatching; or an equivalent combination of training and experience.
• All the knowledge, ability and skill requirements of a Communications Operator I and Communications Operator II.
• Exceptional prioritizing and multi-tasking skills in an emergency priority driven environment.
• Knowledge of the methods and procedures used in the operation of radio, telephone, CAD and related equipment.
• A positive and supportive work style that encourages development and success in others.
• Skills necessary to provide direction and/or feedback in a positive and constructive manner that supports success through behavior and performance.
• Knowledge of departmental functions and of the rules, regulations and policies governing Communications Centre activities.
• Knowledge of proficiency standards for Communications Operators.
• Ability to monitor and evaluate the work of dispatchers and call takers and provide assistance and feedback as required.
• Strength in building, developing, and maintaining a positive work environment for all employees, partners, and stakeholders internally and externally.
• Ability to develop and conduct effective individual and class training sessions and provide staff orientation.
• Ability to identify operational issues and problems, investigate complaints, and prepare related reports and recommendations.
• Ability to establish and maintain a variety of records related to the work.
• Ability to communicate effectively and professionally both orally and in writing at all times.
• Skill in operating equipment and systems used in the work.

Required Police Security Clearance applicable to the position must be acquired and maintained.

As an integral part of British Columbia’s emergency services, all E-Comm employees are required to be fully vaccinated as a condition of hire and ongoing employment. Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a characteristic protected by the British Columbia Human Rights Code.

JOB DETAILS

• Number of positions: Minimum of One [1] Regular Full-Time
• Hours of work: 4 on, 4 off shiftwork (Delta shifts are required)
• Wage/Salary: PG 24 | $43.97 to $51.87 hourly; $88,027.94 to $103,843.74 annually (2025 rates)
• Employee Group: CUPE, Local 8911
• Department: Operations
• Location: E-Comm Lower Mainland - 3301 E. Pender Street, Vancouver, BC
• Eligibility List:  An eligibility list may be created from the competition results of this posting, and used to fill Central Dispatcher - VPD vacancies (RFT or TFT) which may arise in the six [6] month period following this posting
• Team Assignment: Team 2
• Training: Training will not be offered for this position. You must be fully able to perform the roles and responsibilities of this position.
• Selection Process: The successful applicant will be selected after the completion of a behavioural based panel interview. The successful applicant must be able to work delta shifts. A signed file review form will need to be completed by your Supervisor as part of the application process

CLOSING DATE FOR APPLICATIONS: Friday, March 14, 2025 @ 11:59pm Pacific Time

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested.  If you require assistance or accommodation due to a disability please email talent@ecomm911.ca

HOW TO APPLY

Select Apply Now and follow the instructions provided to submit your application.