WHO WE ARE

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at www.ecomm911.ca

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

OUR VALUES

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

E-Comm is where your work truly makes a difference. As a mission-critical organization, we’re committed to supporting the well-being, safety, and success of our employees so they can continue to serve the public. We are looking for an Occupational Health Advisor to join our People & Culture team and play a key role in disability management, WorkSafeBC claims, workplace accommodations, and proactive employee wellbeing initiatives.

Reporting to the Manager, Occupational Health & Total Rewards, the Occupational Health Advisor supports the management and administration of E-Comm’s occupational health portfolio—including disability management, return-to-work planning, employee leaves, WorkSafeBC claims, and wellbeing initiatives.

You will be a trusted partner for employees and leaders, offering expert advice, compassionate guidance, and proactive solutions to support safe work, early and supported return to work, accommodations, and a positive overall employee experience.

Key Responsibilities include:

Disability Management & Employee Leaves:

• Support the end-to-end disability management program, including functional abilities assessments, modified duties, and workplace accommodation planning
• Manage employee sick leaves such as WorkSafeBC claims, short-term disability (STD), long-term disability (LTD), and other leaves
• Ensure seamless transitions to STD and LTD in alignment with E-Comm programs, policies, and benefit eligibility requirements
• Maintain ongoing communication with employees to provide clarity, support, and updates throughout the claim lifecycle

Case Management & WorkSafeBC:

• Oversee WorkSafeBC claims, ensuring appropriate progression, cost control, and effective return-to-work planning
• Compile, analyze, and assess claim information—including referrals, independent medical evaluations, and functional capacity assessments—to support decision-making
• Coordinate and lead individualized return-to-work and accommodation plans with employees, managers, and healthcare providers
• Proactively identify barriers to successful return to work and implement collaborative strategies to support early and sustained recovery

Employee Experience, Accommodation & Wellbeing:

• Act as a primary point of contact for workplace accommodation and ability management inquiries from employees and managers
• Partner with internal and external stakeholders, including EFAP, ergonomics, medical providers, and benefits carriers—to ensure coordinated support for employee wellbeing
• Support the development of workplace health, wellness, and proactive care initiatives that foster a positive and inclusive employee experience

Data, Reporting & Administration:

• Maintain accurate documentation, case files, correspondence, and records
• Notify and collaborate with Payroll, managers, business partners and other stakeholders on return-to-work updates and timelines
• Track data, prepare reports and conduct research to support program enhancements and process improvements

WHAT YOU WILL BRING:

• Diploma or degree in Occupational Health & Safety, Health Sciences, Labour/Industrial Relations, or related fields (e.g., Disability Management, Vocational Rehabilitation, Wellness)
• Minimum 3 years of progressive experience in disability case management and workplace accommodations
• Certifications such as Certified Disability Management Professional (CDMP), Certified Return-to-Work Coordinator, Registered Rehab Professional, or equivalent experience
• Experience in a unionized environment is essential
• Strong understanding of HR policies, collective agreements, and legislation including WorkSafeBC, Occupational Health & Safety, Employment Standards, and privacy requirements
• Demonstrated knowledge of disability management principles, claims processes, and group benefit administration
• An employee-centric mindset, with the ability to manage sensitive conversations and balance empathy with business needs
• Experience in handling sensitive cases that may involve mental health, psychological safety, or critical incidences, while using a trauma-informed approach
• Excellent communication, interpersonal, and relationship-building skills
• Ability to analyze complex information, problem-solve, and provide clear recommendations
• High attention to detail, sound judgment, and ability to work independently under pressure
• Proficient with HRIS systems, disability management tools, and standard office applications

SECURITY REQUIREMENTS:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm.  The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 3 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

WHAT WE OFFER: 

• Meaningful work - work with a sense of purpose, supporting the public and first-responders
• Competitive salary - with the opportunity for increases
• 4 weeks’ vacation to start
• Eligibility to participate in our Personal Time-Off Program
• 100% paid extended health and dental benefits

 Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

JOB DETAILS:

• Number of positions: 1
• Job status: Regular Full-Time
• Hours of work: Monday to Friday, 40 hours per week
• Wage/Salary: $85,000 to $106,000 (2025 rates) depending on experience
• Employee Group: Exempt
• Department:  People & Culture
• Location:  Vancouver/Hybrid

·       CLOSING DATE FOR APPLICATIONS: Monday December 15, 2025 @ 11.59pm

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested.  If you require assistance or accommodation due to a disability, please email talent@ecomm911.ca